Did you know that 65% of all lost customers can be traced to a disengaged employee? In many ways, the deskless workforce is the face of the company that customers see first and interact with directly. They’re on the sales floor, greeting you as you enter a store, working the lines in factories, performing inventory and more. They’re on their feet, in the field, facing customers daily. They're the backbone of most large companies making them an invaluable tool for leadership. They are who provide information on the pulse of the company’s day to day business. Who else knows the customer better? For these reasons and more, it’s crucial that deskless employees are aligned with leadership and a company’s vision.