Employee NPS drives customer NPS and customer NPS drives company growth. So what is NPS? It stands for Net Promotor Score and it measure experience and loyalty. Basically, if you want to make money you have to keep your employees happy and loyal. Clear communication will outweigh any perks an office provides to its employees. If employees feel that management and leadership don’t effectively communicate with them and if they feel unfulfilled in their work, basketball tickets and raffles won’t stop them from seeking fulfillment somewhere else. This is why maintaining a feedback loop is crucial to running a good business. Here are some ideas to assure both leadership and employees are “in the loop”.

The 9-5 workday is old-fashioned. People, especially millennials in the workforce, simply expect more from their employer. They want flexibility and freedom, the feeling of not being tied down, and an escape from the traditional. So what’s so great about working remote?

Creating and encouraging a diverse culture in a modern business organization is essential. There should be no room for judgements based on religion, skin color, sexual orientation, etc. Everyone has the legal right to work and make money with their skillset.

Being a diverse and inclusive company is not achieved by just hiring all kinds of people to work for you. You need to aim to create an environment where employees are truly accepted by management and each other.

 Lost Employees are Costing You

The Work Institute issued its findings into a one-of-a-kind report into employee retention last year, and the results are probably not that surprising to HR professionals across America. They estimate that almost one in four employees are leaving their jobs.

It is generally understood in business management that lower employee turnover rates yield more profit. There are situations, however, when a business may have an intentional high employee turnover rate.  

Low turnover rates fall in the category of good business practices. It is a reassurance that the employees hired value the company they are working for. And if KPIs are being met, the company knows they have a valuable employee and do not need to spend money on replacing and training a replacement.

Internal communication is the lifeblood of your business. It doesn’t matter how well you set up processes and procedures, if your employees do not feel secure enough to communicate to fellow colleagues and management, work will not be efficient. Problems will not be addressed properly, innovation will be stagnant, and your customers will not be served well.
 

High Employee Turnover:  Quality Employee Onboarding Reduces Quick Exits

Employee onboarding is one of the most important factors helping new recruits get adjusted to the way of working in an organization. It is also one of the first things an organization can do to ensure improvement in high employee turnover.

Organizations that develop their company culture through corporate citizenship programs, such as running a corporate volunteering program, experience a visible increase in employee alignment through engagement. Running these types of programs creates a connection between staff and the business that transcends paychecks and bottom lines. They can unite employees to the company’s mission and help them feel pride in where they work.  There is also an added element of being able to develop staff for leadership roles outside their normal job constraints.  

Training, company culture, employee retention, employee recognition; these are just some of the many terms that swarm around the concept of employee alignment. Many sources out there will try to sell you information and tell you that employee alignment and engagement is a mysterious space that requires a lot of knowledge and attention. A significant portion of the information out there is complete garbage and that you can improve your employee retention strategies with little to no investment(s). The best part is, you can start implementing these tips today.