Involve FAQ's

Sep 30, 2019 8:43:00 AM / by Tanya Alvarado

Involve wants to make sure that your questions and concerns get answered. Working with our Customer Success team, we've identified some frequently asked questions. Let’s take a look at some! 

1) How to feature an event?

Our customer success team gets this question a lot! If no events are tagged as featured, then that section of the Home page will be empty. There’s a quick solution to this! When administrators create an event they have to check the box that says “I want to feature this event” in order for it to populate under Featured Events on everyone’s Home page. When requesting to book a nonprofit opportunity, you will also be asked if you would like to feature this opportunity.

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Feature an event when creating it.


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Feature an event when requesting to book with a nonprofit. 



2) How to remove RSVP’s from upcoming events?

You can update your own RSVP by clicking on the “Update RSVP” button in the event details page. Just deselect your shift and click update. It’s just as simple to unRSVP other users too. Scroll down and click on the Attendees tab. You will see all the users who have signed up to attend this event. By clicking on the 3 dots in the upper right corner, a Remove RSVP window will appear. Deselect their shift, press next, you will get a warning asking you if you’re sure and if you are, choose the “Remove RSVP” button and voila!

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3) Adding a unique win.

Unique wins are a great way to showcase your efforts! Personal time and non company-sponsored events are what we designate as “Unique Wins”. Go into your Account, then Events, and scroll down to view your Past Events. Here you will find a tile to add your unique win. Next, complete steps 1 through 5 and be sure to add photos so that your co-workers can see your fantastic work.

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My Account → My Events → My Past Events → Add your unique win.


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Add your non company-sponsored or personal time by completing steps 1-5.



4) Adding more photos to an event.

Did you know that you can add multiple photos to an event? Although there is only one cover photo permitted, admin’s can add multiple photos to the event page. After you’ve created your event, go into the event details and add photos by clicking the + button in the lower-left corner of the cover image.

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5) Changing the points system.

An administrator has the ability to change the points system for all users. You may have designated Bronze level as 500 points but found that users have a hard time reaching it. Go into your Settings tab, then Configuration Settings, and scroll down to the Points Management section. There, you can change the number of points required to reach every level. You also have the option of setting a reward for each level, whether it be a gift card for reaching Bronze or even a day off for reaching Gold!




6. Choosing your location.

We often get the question of, why are the events on my homepage nowhere near my location? Or, why do I only see events in my area? This depends on if you have entered a preferred location in your profile. Just go into your Account, and under My Profile, you will see the option to enter or omit a preferred location. Depending on your decision, events on the homepage will correspond. 

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7) What's the difference between company sponsored and nonprofit events? 

Company-sponsored events are those already created by your company administrators and coordinators. The times, locations, number of attendees, and more are already in place so you can filter your search by multiple parameters. Users look through these events and easily RSVP to one they can attend. 

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Search through already planned company sponsored events and sign up for whichever you prefer. 


While searching through these ready to go events, you may not find something that fits your needs. Sometimes you're not available at the times featured or just not interested in the type of event. If this is the case, any user has the the option to go into our Nonprofit database and search for their own event. Once you find a nonprofit you're interested in, click into the event and “request to book” it. Next fill in options like preferred date, number of employees, an option to feature it on the homepage, etc. Finally, it’s reviewed and sent to us at Involve where we coordinate with the nonprofit on your behalf. Once the event has been finalized, the creator will be notified and the event will appear on the platform where users can sign up.

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Under the Nonprofit tab, search for opportunities to book for your company. 


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Request to book a nonprofit event and the Involve team will coordinate with the org on your behalf.



Hopefully this has helped you answer some of our most frequently asked questions. As always, please contact us at for further clarification and help.  

Topics: News, Features, Product Updates, FAQ, Customer

Tanya Alvarado

Written by Tanya Alvarado

Marketing Representative @InvolveSoft